FAQs & Help


Bidding How do I bid? What does this Icon mean (image of hot icon)? How do I increase my bid? Why doesn't my bid show up online after I bid?	Exporting Goods & VAT How long does it take for a VAT refund to be processed? What evidence of export do I need to provide? Can I export the goods purchased outside the European Union country without VAT being charged? Can I export the goods purchased to a European Union country without VAT being charged?
General What are the System Requirements needed to use the site? Why have I not received my password? What do I do if I've forgotten my password? What does A grade, A-, B+, B- and Untested Returns mean?	Refunds How long will a refund take?
Payment and Collections Can I pay for Auctions by Bank Transfer? Are all bids exclusive of VAT? How long do I have to book my collection after my payment has been made? What size vehicle is required to collect merchandise?	Secure Online Payments Secure online payment at Argos Clearance Verified by Visa and MasterCard SecureCode Suspicious emails Additional Security Steps